Mary Steadman has over 23 years’ experience in the luxury service industry and over 28 years in the customer service industry. Mary is a trainer, guest lecturer while also has managed numerous businesses and teams in the hotel, luxury travel & concierge, call centre and retail environment focused on premium customers.

Mary worked for Fairmont Hotels and Resorts for 5 years as Concierge and Assistant Chef Concierge of the Fairmont Royal York Hotel in Toronto, Canada. She also worked for an SLH Property-Windsor Arms Hotel as Front Office Manager/Chef Concierge for 3 years. During her time in the hotel business, she was an active full member of Les Clefs d’Or Canada, holding the positions of secretary of Les Clefs d’Or Ontario for two terms and one term as Vice Director of Les Clefs d’Or Ontario.

In 2008 she launched the American Express Canadian Centurion Concierge service and lead that team for 3 years. In 2011 she relocated to Brighton, UK as Head of Concierge Services for American Express UK. In 2014 she moved to London, UK as Head of Services at Westfield Europe Limited. During her time at American Express and Westfield, she was an active corporate member of Les Clefs d’Or Ontario, the Golden Keys of Great Britain and was successful as a mentor for a retail student at Brighton University from 2013-2014. From 2015-2018 she was Director of Partner Relations at Insignia-Lifestyle Boutique, a Lifestyle Management company for high-net-worth clients.

Mary has held board positions for Connections, an international private community for trusted decision-makers in high-end travel , The Bürgenstock Selection Advisory Board and is currently working on a project for the Andorra Tourism Board.

“From the moment I first crossed paths with Mary, I was captivated by her unwavering positivity and vibrant personality. Collaborating with her is an absolute pleasure, as she never accepts “no” as an answer, always driven to find creative solutions with a remarkably positive approach. Her depth of knowledge spans every aspect of her field, and she undeniably shines in any crowd. Mary’s presence is a breath of fresh air in any room.”

Chloe Musumeci, Sales Manager-EMEA, Small Luxury Hotels of the World Management

“Mary is one of my favourite travel connections and has been for a few years now. I particularly enjoy discussing a wide range of topics around luxury hospitality or luxury travel with her, as Mary’s expertise spans across many fields and I value her opinion immensely. Mary and her team at Lura Lifestyle support my hotel clients who consider them as invaluable partners on the UK market. “

 Peggy Picano-Nacci, Founder & Director, Boutiquologie

“Mary is a wonderfully passionate individual who instils a sense of optimism amongst her colleagues. Over 3 years, we worked together to co-develop marketing campaigns and operational procedures that led to outstanding results at a regional and market level for our customers. Her drive and enthusiasm are infectious and she is simply a delight to have worked with!”

Stephen Bucher, Head of Marketing & Planning, Cigna

“Mary’s high professionalism and deducation while at American Express Travel and Lifestyle services were outstanding. She has an unique ability to build credible and lasting partnerships, always focused to deliver an excellent customer service and strong business results. Would recommend her anytime!”

Anna Bonnet, Finance Director, American Express

“It is a pleasure to work with [Mary and her team]. The team excels at providing excellent, knowledgeable, and reliable advice about meeting their clients’ customized travel needs. They are utterly professional with great knowledge on travel destinations and our luxury portfolio. I look forward to working with them on many more innovative concepts and successful ideas for our luxury travellers.”

Leila Masse, Account Director, Global Sales Middle East & Africa, Marriott International Luxury Brands.

“Shangri-La worked previously with [Mary and her team].  We have since developed a strong partnership and it has been a great pleasure to work with such an enthusiastic and professional team. We both understand the importance of delivering top-notch services to our mutual guests and we work closely with the lifestyle managers to offer the best suitable Shangri-La property to meet their client’s requirements. We look forward to continue growing the business with [Mary and her team] as tourism and borders reopen.”

Joss Brenon, Account Director, Global Sales – Luxury (London), Shangri-La Group/Sales Team

“Mary Steadman is a joy to work with. Her passion for luxury and personal service is above others. She is a connector and the person to go to with any request. She knows the right people, the right hotels, the right restaurants- she is my go too for anything I need and her positivity is contagious. I am looking forward to continuing to partner in new ways!”

Courtney Loconto- Hyatt Hotels

Some of these testimonials are from clients prior to Mary joining MEUM.